powering progress

Call Center

Expand your sales force and increase conversions with skilled live agents and a suite of innovative voice reservation products and services.

Global Call Centers 
Sabre Hospitality Solutions offers a full service, global call center solution to meet the needs of any hotel property or chain. Our skilled associates act as an extension of your sales force, driven to improve your conversions and revenue per reservation. The Sabre Hospitality agent training program is extensive including product training, sales and exceptional customer service, so as a result our customers' benefit from increased conversion rates and satisfied guests.

We offer global coverage with full service call centers located in the United States, Belfast and Singapore, supports multiple languages including English, Spanish, Italian, French, German, Portuguese, Cantonese, Mandarin, and Japanese. In the United States, we also offer ‘at home' agents equipped with the latest technology providing exemplary service with a lower overhead cost of operation, passing the savings to your bottom line.

THE SABRE HOSPITALITY SOLUTIONS' DIFFERENCE:

  • Contact center - Calls, Chats, Emails, Data Entry 
  • Voice Agent application - seamlessly interfaces with SynXis CRS 
  • End-to-End Telecom (Line Management, ACD, IVR, Call Monitoring) 
  • Dynamic training includes sales, service, technology and hotel products 
  • Sales and customer service oriented agents 
  • Prolific quality assurance for all languages 
  • Intelligent call forecasting for operational efficiency 
  • Chain and property level reporting details that combine and display operational and booking data by month, day, hour 

 

Voice Agent
Voice Agent is our sales-centric technology designed to allow your sales agents to convert calls into bookings while maximizing opportunities to build valuable customer relationship data. We know Voice Agent will help your agents convert sales, because it's the very same software that we use in all our Global Call Centers. This user-tested, customer driven software provides your hotel with the innovative technology to ensure you never lose a sale.

 




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