Hotel Management Company Case Study
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Destination Hotels & Resorts

Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which were successfully converted from major brand affiliations. Over the years Destination Hotels & Resorts, a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.

The Challenge:

  • Build online brand awareness and increase revenues across the portfolio of 30(+) properties/independent hotels.
  • Consistent tracking across the portfolio to demonstrate ROI to asset owners.
  • Implement uniform corporate Information Architecture & E-commerce guidelines.
  • Increase email capture to support CRM initiative.
  • Increase online market share against larger and established hotel brands.

The Solution:

Sabre Hospitality designed and developed a collection of Websites that cluster unique properties together based on like experiences and offerings, i.e.: Website featuring and highlighting vacation rental properties, mountain properties, golf properties, spa properties, meeting properties.

In addition, Sabre Hospitality developed and implemented an integrated Digital marketing program to strategically position the collection of Websites to include: organic Search Engine Optimization, Linkage and Interactive Media, Pay-Per-Click Advertising, Email Marketing.

The concept: "32 Unique Experiences." Position Destination Hotels & Resorts as an online distributor of unique destination experiences.

  • Research & Analysis Phase to include:
    • Usability Study
    • Focus Groups
    • Surveys
    • Extensive analysis of current Website performance and demographics
    • Application of Website usability best practices
    • Identified and secured strategic technology partnerships for booking engine and CRM platform.
  • Implementation Phase
    • Corporate Website redesign and re-conception
    • Development of collection of micro mini-sites based on lifestyle and experience, i.e.: Spa Collection
    • CRM platform integrated across entire portfolio
    • Single Content Management Solution
    • Integrated approach to Search Engine Optimization across entire portfolio of property and micro sites.
    • Extensive cross-linkage across entire portfolio of property and micro sites.

The Results:

  • Overall traffic to the Website in 2006 increased 36% compared to 2005
  • The Website generated over 1.2 million visitors in 2006
  • Corporate Website traffic generated, via linkage partnerships, increased 100% from 2005 to 2006.

"We selected Sabre for their leading distribution technology, but in particular for their experience in the area of increasing hotels and chains' exposure via electronic channels and over the last several months have watched our GDS productivity across our group increase!"

Tara Fox, Sales Executive - OTA, Scenic Hotel Group