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May 30, 2019
How in-room AI is giving hotels a competitive advantage
AI and voice search aren’t just coming to a hotel near you. In many cases, they’re already here. Several brands now offer in-room Amazon Alexa devices to help personalize guest experiences; Amazon the in-room assistant integrates...
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July 12, 2017
Bing is bringing bots to local businesses. Here’s how hoteliers can prepare for this new technology
Photo credit: Microsoft Chatbots allow brands to communicate and sell to customers in a way that’s informal, easy-to-use and fun. And they’re quickly becoming a key information and shopping channel, with eMarketer reporting that 67 percent of Millennials say...
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March 20, 2017
Emerging technologies hoteliers can leverage now: Chatbots, augmented reality, location beacons and more
It’s an exciting time for hoteliers. New technologies are enabling deeper understanding of guests and providing a host of opportunities to enhance operations, service and support. Our recent webinar, “Emerging Technologies Redefining the Hotel Experience,” provides a window...