Tips & Advice

Blog Jan 22, 2019

How to resolve negotiated rate audit failures in the GDS

The RFP and Rate Loading seasons are winding down. Next up on the negotiated rate calendar? Auditing season. Unfortunately, during...

Blog Jul 27, 2017

New study: The personalized service French travelers expect from hoteliers

France remains one of the world’s top tourist destinations, with the number of overnight tourist stays increasing by 3.9 percent year-over-year from...

Blog Apr 3, 2017

What hospitality industry consultants are saying: Insights from ITB Berlin 2017

ITB Berlin 2017 is over, and those who were part of this year’s record-setting crowd of over 28,000 have now...

Blog Mar 16, 2017

Mastering distribution is a bridge to revolutionizing the guest experience

We believe that true hospitality happens when you know the unique expectations of each guest and find ways to exceed...