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Sabre Helps European Hotel Chain Improve Customer Experience And Realize a 20% Rise in OTA Hotel Bookings

Baglioni Hotels | Milan, Italy

Published on August 8, 2018
Distribution
With art, history and culture unique among the world’s travel destinations, Europe – and especially Italy – draw millions of tourists each year. Founded in 1974, Baglioni Hotels offers those guests an experience rich in Italian style and traditions. Their collection of exclusive hotels includes destinations in historic period buildings in Italy, France and London, as well as resorts including the prestigious new Baglioni Resort Maldives on the island of Maagau, opening in March 2018, which will blend Italian luxury and hospitality in a beautiful natural setting. In 2010, Baglioni Hotels was seeking a new technology partner to help them reduce the amount of manual work required to update OTA channels. To increase efficiency and help provide the best quality service to their guests, Baglioni Hotels chose Sabre Hospitality Solutions, the world’s leading travel technology provider. Today, with Sabre SynXis Central Reservations, Baglioni benefits from real-time, centralized shopping and synchronization of ARI across online channels. With a wide range of distribution connectivity, SynXis Central Reservations provides access to OTAs and distribution partners worldwide. With Sabre as their partner, Baglioni Hotels is better equipped to maximize revenue and optimize inventory across all channels. As a result, Baglioni Hotels realized a 20 percent increase in OTA bookings this year – including a 33.4 percent year-over-year increase in Expedia bookings and a 16 percent increase in reservations via Booking.com. To better engage customers who are increasingly shopping and booking hotels online and via mobile devices, in July 2016, Baglioni Hotels selected Sabre SynXis Booking Engine, a versatile and device-responsive booking platform designed to increase conversions. Since moving to SynXis Booking Engine in July 2016, Baglioni Hotels has seen an increase in mobile reservations and improved quality of the mobile user experience.

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