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Articles
May 1, 2023
Retailing Excellence Special: “Only Policies? Well, not really…” – Issue 4
Early adopters of SynXis Retail Studio are catching the vision of where the market is heading, it’s all about elevating the guest experience through expanding the array of offerings across all categories.
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Articles
April 28, 2023
Retailing Excellence Special: Strengthen Your Brand Equity on SynXis® Retail Studio™ – Issue 3
Retailing Excellence on SynXis Retail Studio enables hoteliers to build their brand via advanced content management and flexibility.
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Articles
March 29, 2023
Retailing Excellence Special: Best Practices for a Hotelier Taking First Steps in Retailing – Issue 2
Are you just embarking on your retailing journey in hospitality? Wondering if you are setting up your first virtual store in the right way? This retailing special provides some "Best practices for a hotelier taking first steps in retailing".
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Articles
March 15, 2023
Retailing Excellence Special: The Shift to Retailing is a Change in Mindset – Issue 1
In the hospitality industry, the revenue management approach is shifting from traditional and current mindsets to a more holistic retailing mindset. An example of the current revenue management philosophy is as follows, “I sell a room and maybe a few things here and there, but I measure success by average daily rate and average occupancy.” The difference in holistic retailing mindset: “I sell what my guests want, and I measure success by total revenue.” Let’s breakdown this holistic retailing approach into two main components:
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Articles
November 19, 2022
3 travel tech trends shaping the future of Hospitality
The atmosphere and levels of attendance at World Travel Market 2022 highlighted that the travel industry is as thriving and vibrant as ever. But what does the future hold for the industry?
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Articles
November 10, 2022
Why Total Revenue Will Power the Future of Hotel Retailing
Most hospitality brands consider revenue per available room (RevPAR) as their primary success metric, but this measurement is limited to occupancy and rates. To generate greater revenue and increase guest satisfaction, hoteliers need to focus on total revenue, which includes experiences that go beyond the room.
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Articles
November 4, 2022
Bridging the gap in hospitality: how to connect teams to elevate service
The hospitality industry is under more pressure than ever – reduced team sizes, coupled with post-COVID customer wariness and increased schedule changes have led to a real operation pinch point. How can hoteliers use technology to relieve the fulfilment and operational challenges that they face today?
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Articles
March 30, 2022
Destination Digest, March 2022
Overall, 2021 showed positive development toward travel recovery as consumer confidence continued to grow. Take a look at the March 2022 issue of Destination Digest where we examine industry data, trends, and news to bring insights...
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Articles
November 17, 2021
Destination Digest, September 2021
Take a look at the September 2021 issue of Destination Digest. In this report we examine industry data, trends, and news to bring insights to the forefront. In this report you will find: An overview of...
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Articles
May 18, 2021
Destination Digest, May 2021
The world is slowly opening as a result of the vaccination efforts, and the hospitality industry is headed towards growth. In fact, countries with a high inoculation rate are reaping the benefits of reduced restrictions as...
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Articles
June 17, 2020
Top 10 Distribution and Channel Optimization Strategies for Hoteliers in Recovery Planning
Are your properties opening up as people slowly resume their travel plans? We’ve compiled the top 10 tips and strategies for hoteliers in the recovery planning process.