Voice Agent

A Command Center for your most profitable channel

Allow your phone agents to be more productive sales representatives and provide enhanced support to your guests via Voice Agent’s guest recognition, CRM, booking process, and additional unique features.

Complete view of the guest, with enhanced CRM tools
Market-leading innovation personalizes interaction with guests, including a centralized guest database for access across properties, access to guest reservation history and stay preferences, and advanced CRM tools with loyalty status and reservation information.

Sales-centric features, dynamic and personalized packages for upselling
Chain and brand capabilities with filtering functionality helps agents view and cross- or up-sell.

Complete travel management
Facilitate itinerary bookings across dates, properties, multiple rooms, rates, guests, and packages. Supports unique billing scenarios allowing guests to split reservation costs, and collects the guest’s payment information for easy billing.

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"We were truly impressed with the experience and innovation of the team at Sabre Hospitality Solutions, and their ability to support Preferred as we provide our members with outstanding sales, marketing, and distribution services worldwide."

John Ueberroth, Chairman and Chief Executive Officer, Preferred Hotels & Resorts