Introducing Nuvola™
Make sure your on-property staff is delivering the service you expect.
Get the visibility you need to manage your property with confidence. Nuvola’s hotel service optimization and guest engagement software provides you with the tools you need to strengthen daily hotel operations and deliver service that will keep guests coming back.
This is the new frontier in hotel operations: intuitive technology created by former hoteliers with a deep understanding of the challenges you face every day. Technology that brings together front-of-house, back-of-house, and guest service management so you have the full picture. Technology that extends beyond what a PMS is capable of, helping you find your edge to Go Beyond.

TICKETS | Task Management
The visibility you need to improve property questions.
- Assign, track, and complete guest requests and work orders. You can also set target times and automate escalation alerts
- Schedule future and recurring tasks
- Prioritize service requests based on guest type, priority level, and time parameters
- Access from a desktop, tablet, or smartphone

REPORTS & STATISTICS | Data visualization
Key hotel operations information at your fingertips.
- View insights on what types of tags staff is great at resolving on-time and which ones are regularly delayed
- Quickly see volume of Tickets per hour, day, week, and month to coordinate staffing levels
- Analyze top tickets by location (guest rooms and other spaces on property)
- Easily print and email

CONCIERGE | Book guest activities & create custom itineraries
Book guest activities, manage amenities, and create custom itineraries
- Select activities types based on your property
- Customize email itineraries to match your branding, then print or email the itinerary for guests
- Integrated Google Maps which pulls in information about vendors address, hours, reviews, and more

GUEST CHAT | Unlimited SMS texting solution
Streamline communication with guests
- Efficiently manage pre-arrival, in-stay, and post-stay communication with guests
- Quickly select a templated answer for frequently asked questions
- Send messages to individual guests, groups, or all guests at the hotel
- Requires PMS integration

PASS ON | Front desk communication tool for shift changes
Solve communication issues across shifts to ensure a smooth transition
- Manage wake-up calls, room moves, credit issues, no-shows and more between shifts
- Add custom fields to personalize pass-on reports
- Nuvola automatically saves Pass On information at the end of each shift and emails the report to designated users
- Option to integrate with PMS

GUEST PROFILES | Record of all guest activity in Nuvola
The information you need to best serve guests
- Consolidates all relevant guest data including room number, tickets created, concierge activity, and more
- Add notes and track guest preferences
- Go to the Guests tab or open the Insights side bar in any module to view guest profile data

MAINTENANCE | Asset management tool
Automate the scheduling of preventative maintenance
- Reduce the occurrence of issues with assets and expensive repairs with preventative maintenance
- Obtain asset maintenance procedures, history, and more by scanning asset QR codes from any smartphone or tablet
- Create project-based tasks
- Access reports to aid in decision making

PMS INTEGRATIONS
Take your Nuvola experience to the next level
- Eliminate the need to enter information manually
- Receive real-time reservation data, facilitating a smooth guest experience
- Nuvola has a two-way integration to send Housekeeping status to the PMS
- Current integrations: Opera, SMS Host, Infor HMS, Maestro, StayNTouch, TCA, WebRezPro, and Agilysys V1

GLITCH | Guest incident management tool
Visibility to track costs by department and drive change
- Track costs associated with guest incidents – room discounts, F&B discounts, or compensation
- Set up real-time escalation notifications for high-priority or high-value issues so staff can resolve the situation and ensure the guest leaves happy

PACKAGES | Package tracking & delivery
Ensure packages are delivered to the right guest
- Supports all the major couriers: UPS, USPS, FedEx, etc.
- Send guests automated notifications when a package arrives for them
- Guest can view their package tracking info via the Angel Guest App and easily sign for their package on phone/tablet when they pick it up

ANGEL GUEST APP | White-labeled guest application access
Make it easy for guests to engage with you while on property
- Fully customizable directory to showcase photos, hotel information, and operation hours. Customize the URL and colors to align with your brand
- Empower guest to create service requests from their devices, anytime, anywhere
- Integrate with external sources like Trip Advisor and Uber
- Push surveys to your guests for quick feedback
- Does not require download

INSPECTIONS | Automated schedule for checklist inspections
Ensure the safety and cleanliness of your property
- Create your own custom checklist, leverage a pre-set list from Nuvola’s database, or upload from a certified source
- See items that are scheduled, what’s in progress, and what has been completed
- Leverage QR scanning to track when high foot traffic areas were sanitized and who cleaned that area

HOUSEKEEPING | Housekeeping tool
Track and manage housekeeping with a user-friendly system
- Manage room assignments for daily cleans based on guest preferences, labor productivity and more
- Track room attendant productivity and time spent
- Save time by letting Nuvola auto-assign rooms
- Room attendants can report Lost & Found items
- Requires PMS integration

How to pick the right guest chat tool for your property
Providing an outstanding guest experience is instrumental in driving repeat stays. One factor in this is being able to provide multiple channels through which guests can engage with the hotel, whether they need to order room service, request towels, make a dinner reservation, or ask about gym hours. In addition to making your request in-person or calling the front desk, guests are increasingly valuing the option to communicate with the hotel via messaging. Hospitality Technology’s 2022 Customer Engagement Survey found “73% of study respondents embrace the use of mobile devices to make reservations and to interact with a hotel,” making a guest messaging tool a valuable touchpoint for your property.
Unlocking the Power of Guest Reviews With Smart Technology
IIn recent years, social media and guest reviews have made a profound impact on the hotel industry. Savvy hotel operators who are willing and able to use guest feedback to improve their service can boost satisfaction and increase bookings, especially if they’re equipped with the right guest engagement software.
Customers using Nuvola’s services under the Nuvola Service agreement can learn more about Nuvola’s terms and conditions here https://www.sabrehospitality.com/about/nuvola-terms-and-conditions/