Introducing Nuvola™

Make sure your on-property staff is delivering the service you expect.

Get the visibility you need to manage your property with confidence. Nuvola’s hotel service optimization and guest engagement software provides you with the tools you need to strengthen daily hotel operations and deliver service that will keep guests coming back. 

This is the new frontier in hotel operations: intuitive technology created by former hoteliers with a deep understanding of the challenges you face every day. Technology that brings together front-of-house, back-of-house, and guest service management so you have the full picture. Technology that extends beyond what a PMS is capable of, helping you find your edge to Go Beyond. 


How to pick the right guest chat tool for your property

Providing an outstanding guest experience is instrumental in driving repeat stays. One factor in this is being able to provide multiple channels through which guests can engage with the hotel, whether they need to order room service, request towels, make a dinner reservation, or ask about gym hours. In addition to making your request in-person or calling the front desk, guests are increasingly valuing the option to communicate with the hotel via messaging. Hospitality Technology’s 2022 Customer Engagement Survey found “73% of study respondents embrace the use of mobile devices to make reservations and to interact with a hotel,” making a guest messaging tool a valuable touchpoint for your property.  


How one idea changed the landscape of hotel operations

Juan Abello is the creator of Nuvola and he now serves as a VP of Product Management at Sabre Hospitality. I sat down with Juan to talk about his career, the inspiration for Nuvola, and what’s next.


Unlocking the Power of Guest Reviews With Smart Technology

IIn recent years, social media and guest reviews have made a profound impact on the hotel industry. Savvy hotel operators who are willing and able to use guest feedback to improve their service can boost satisfaction and increase bookings, especially if they’re equipped with the right guest engagement software.

Customers using Nuvola’s services under the Nuvola Service agreement can learn more about Nuvola’s terms and conditions here

Want to know more?