The visibility you need to improve property questions.

• Assign, track, and complete guest requests and work orders. You can also set target times and automate escalation alerts
  
• Schedule future and recurring tasks
  
• Prioritize service requests based on guest type, priority level, and time parameters
  
• Access from a desktop, tablet, or smartphone

Key hotel operations information at your fingertips.

• View insights on what types of tags staff is great at resolving on-time and which ones are regularly delayed
  
• Quickly see volume of Tickets per hour, day, week, and month to coordinate staffing levels
  
• Analyze top tickets by location (guest rooms and other spaces on property)
  
• Easily print and email

Book guest activities, manage amenities, and create custom itineraries

• Select activities types based on your property
  
• Customize email itineraries to match your branding, then print or email the itinerary for guests
  
• Integrated Google Maps which pulls in information about vendors address, hours, reviews, and more

Streamline communication with guests

• Efficiently manage pre-arrival, in-stay, and post-stay communication with guests
  
• Quickly select a templated answer for frequently asked questions
  
• Send messages to individual guests, groups, or all guests at the hotel
  
• Requires PMS integration

Solve communication issues across shifts to ensure a smooth transition

• Manage wake-up calls, room moves, credit issues, no-shows and more between shifts
  
• Add custom fields to personalize pass-on reports
  
• Nuvola automatically saves Pass On information at the end of each shift and emails the report to designated users
  
• Option to integrate with PMS

The information you need to best serve guests

• Consolidates all relevant guest data including room number, tickets created, concierge activity, and more
  
• Add notes and track guest preferences
  
• Go to the Guests tab or open the Insights side bar in any module to view guest profile data

Automate the scheduling of preventative maintenance

• Reduce the occurrence of issues with assets and expensive repairs with preventative maintenance
  
• Obtain asset maintenance procedures, history, and more by scanning asset QR codes from any smartphone or tablet
  
• Create project-based tasks
  
• Access reports to aid in decision making

Take your Nuvola experience to the next level

• Eliminate the need to enter information manually
  
• Receive real-time reservation data, facilitating a smooth guest experience
  
• Nuvola has a two-way integration to send Housekeeping status to the PMS
  
• Current integrations: Opera, SMS Host, Infor HMS, Maestro, StayNTouch, TCA, WebRezPro, and Agilysys V1

Visibility to track costs by department and drive change

• Track costs associated with guest incidents – room discounts, F&B discounts, or compensation
  
• Set up real-time escalation notifications for high-priority or high-value issues so staff can resolve the situation and ensure the guest leaves happy

Ensure packages are delivered to the right guest

• Supports all the major couriers: UPS, USPS, FedEx, etc.
  
• Send guests automated notifications when a package arrives for them
  
• Guest can view their package tracking info via the Angel Guest App and easily sign for their package on phone/tablet when they pick it up

Make it easy for guests to engage with you while on property

• Fully customizable directory to showcase photos, hotel information, and operation hours. Customize the URL and colors to align with your brand
  
• Empower guest to create service requests from their devices, anytime, anywhere
  
• Integrate with external sources like Trip Advisor and Uber
  
• Push surveys to your guests for quick feedback
  
• Does not require download

Ensure the safety and cleanliness of your property

• Create your own custom checklist, leverage a pre-set list from Nuvola’s database, or upload from a certified source
  
• See items that are scheduled, what’s in progress, and what has been completed
  
• Leverage QR scanning to track when high foot traffic areas were sanitized and who cleaned that area

Make it easier to return items to the correct guest

• Take pictures of lost items
  
• Record digital signatures to confirm items have been returned to owners
  
• Email and print items as a receipt
  
• Set up alerts for items that aren’t claimed in 30, 60, or 90 days

Track and manage housekeeping with a user-friendly system

• Manage room assignments for daily cleans based on guest preferences, labor productivity and more
  
• Track room attendant productivity and time spent
  
• Save time by letting Nuvola auto-assign rooms
  
• Room attendants can report Lost & Found items
  
• Requires PMS integration