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Introducing Nuvola™ Make sure your on-property staff is delivering the service you expect. Get the visibility you need to manage your property with confidence. Nuvola’s hotel service optimization and guest engagement software provides you with the tools you need to strengthen daily hotel operations and deliver service that will keep guests coming back. This is the new frontier in hotel operations: intuitive technology created by former hoteliers with a deep understanding of the challenges you face every day. Technology that brings together front-of-house, back-of-house, and guest service management so you have the full picture. Technology that extends beyond what a PMS is capable of, helping you find your edge to Go Beyond. Nuvola Modules Tickets Reports & Statistics Concierge Guest Chat Pass On Guest Profiles Maintenance PMS Integrations Glitch Packages Angel Guest App Inspections Lost & Found Housekeeping Tickets | Task Management The visibility you need to improve property questions. Assign, track, and complete guest requests and work orders. You can also set target times and automate escalation alertsSchedule future and recurring tasksPrioritize service requests based on guest type, priority level, and time parametersAccess from a desktop, tablet, or smartphone Reports & Statistics | Data visualization Key hotel operations information at your fingertips. View insights on what types of tags staff is great at resolving on-time and which ones are regularly delayedQuickly see volume of Tickets per hour, day, week, and month to coordinate staffing levelsAnalyze top tickets by location (guest rooms and other spaces on property)Easily print and email Concierge | Book guest activities & create custom itineraries Book guest activities, manage amenities, and create custom itineraries Select activities types based on your propertyCustomize email itineraries to match your branding, then print or email the itinerary for guestsIntegrated Google Maps which pulls in information about vendors address, hours, reviews, and more Guest Chat | Unlimited SMS texting solution Streamline communication with guests Efficiently manage pre-arrival, in-stay, and post-stay communication with guestsQuickly select a templated answer for frequently asked questionsSend messages to individual guests, groups, or all guests at the hotelRequires PMS integration Pass On | Front desk communication tool for shift changes Solve communication issues across shifts to ensure a smooth transition Manage wake-up calls, room moves, credit issues, no-shows and more between shiftsAdd custom fields to personalize pass-on reportsNuvola automatically saves Pass On information at the end of each shift and emails the report to designated usersOption to integrate with PMS Guest Profiles | Record of all guest activity in Nuvola The information you need to best serve guests Consolidates all relevant guest data including room number, tickets created, concierge activity, and moreAdd notes and track guest preferencesGo to the Guests tab or open the Insights side bar in any module to view guest profile data Maintenance | Asset management tool Automate the scheduling of preventative maintenance Reduce the occurrence of issues with assets and expensive repairs with preventative maintenanceObtain asset maintenance procedures, history, and more by scanning asset QR codes from any smartphone or tabletCreate project-based tasksAccess reports to aid in decision making PMS Integrations Take your Nuvola experience to the next level Eliminate the need to enter information manually Receive real-time reservation data, facilitating a smooth guest experienceNuvola has a two-way integration to send Housekeeping status to the PMSCurrent integrations: Opera, SMS Host, Infor HMS, Maestro, StayNTouch, TCA, WebRezPro, and Agilysys V1 Glitch | Guest incident management tool Visibility to track costs by department and drive change Track costs associated with guest incidents – room discounts, F&B discounts, or compensationSet up real-time escalation notifications for high-priority or high-value issues so staff can resolve the situation and ensure the guest leaves happy Packages | Package tracking & delivery Ensure packages are delivered to the right guest Supports all the major couriers: UPS, USPS, FedEx, etc.Send guests automated notifications when a package arrives for themGuest can view their package tracking info via the Angel Guest App and easily sign for their package on phone/tablet when they pick it up Angel Guest App | White-labeled guest application access Make it easy for guests to engage with you while on property Fully customizable directory to showcase photos, hotel information, and operation hours. Customize the URL and colors to align with your brandEmpower guest to create service requests from their devices, anytime, anywhereIntegrate with external sources like Trip Advisor and UberPush surveys to your guests for quick feedbackDoes not require download Inspections | Automated schedule for checklist inspections Ensure the safety and cleanliness of your property Create your own custom checklist, leverage a pre-set list from Nuvola’s database, or upload from a certified sourceSee items that are scheduled, what’s in progress, and what has been completedLeverage QR scanning to track when high foot traffic areas were sanitized and who cleaned that area Lost & Found | Log & audit lost and found items Make it easier to return items to the correct guest Take pictures of lost itemsRecord digital signatures to confirm items have been returned to ownersEmail and print items as a receiptSet up alerts for items that aren’t claimed in 30, 60, or 90 days Housekeeping | Housekeeping tool Track and manage housekeeping with a user-friendly system Manage room assignments for daily cleans based on guest preferences, labor productivity and moreTrack room attendant productivity and time spentSave time by letting Nuvola auto-assign rooms Room attendants can report Lost & Found itemsRequires PMS integration Article How to pick the right guest chat tool for your property Providing an outstanding guest experience is instrumental in driving repeat stays. One factor in this is being able to provide multiple channels through which guests can engage with the hotel, whether they need to order room service, request towels, make a dinner reservation, or ask about gym hours. In addition to making your request in-person or calling the front desk, guests are increasingly valuing the option to communicate with the hotel via messaging. Hospitality Technology’s 2022 Customer Engagement Survey found “73% of study respondents embrace the use of mobile devices to make reservations and to interact with a hotel,” making a guest messaging tool a valuable touchpoint for your property. Read More Article How one idea changed the landscape of hotel operations Juan Abello is the creator of Nuvola and he now serves as a VP of Product Management at Sabre Hospitality. I sat down with Juan to talk about his career, the inspiration for Nuvola, and what’s next. Read More Article Unlocking the Power of Guest Reviews With Smart Technology IIn recent years, social media and guest reviews have made a profound impact on the hotel industry. Savvy hotel operators who are willing and able to use guest feedback to improve their service can boost satisfaction and increase bookings, especially if they’re equipped with the right guest engagement software. Read More Customers using Nuvola’s services under the Nuvola Service agreement can learn more about Nuvola’s terms and conditions here https://www.sabrehospitality.com/about/nuvola-terms-and-conditions/ Want to know more? Request a demo

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