Drive call center conversations.
The calls into a property’s reservation line are often from potential guests that are far into the research process, making it essential your team provides high-quality support that encourages booking. Unfortunately, traditional call center software can require the use of disparate systems, resulting in poor user experience and lengthy call times.
If only you had best-in-class, call center technology.
Transition your teams to SynXis® Voice Agent an intuitive, guest- centric call center tool that guides agents through the conversational flow of making a voice reservation to help increase conversion and make it easy to cross-sell. The integration with SynXis® Central Reservation System means you can seamlessly access all of your rates, inventory, and profile data. Plus, the intuitive design makes training new users a breeze.
Reduce call times by
Increase revenue with cross-selling
Easily cross-sell experiences, goods, policies, and services to delight guests while growing total revenue
Drive efficiency for agents and guests
Assist guests, travel agents, and corporate clients all within the same user interface
Eliminate installation fees and hardware costs
Embrace a web-based system.
Onboard new users quickly
Reduce average training time from five days to two hours with intuitive design
Encourage repeat business and enrollment in your hotel’s rewards program with CRM integration
Enable a global workforce
Support your team with an interface available in multiple languages