Explore Nuvola
Inspections
The hotel security guard scans a checkpoint in the Inspections module to time stamp his walkthrough for this floor.
Housekeeping
The Room Attendant is cleaning Room 301 as it appeared on her room assignments in the Nuvola Housekeeping module.
Tickets
F&B staff is delivering a Room Service order that appeared as a service order in the Tickets module on their Nuvola app.
Angel web-app
Guest is looking at the restaurant hours in the Hotel Directory via Nuvola’s Angel web-app for Guests.
Maintenance
An engineer is doing a quarterly Preventive Maintenance to a TV. The scheduled maintenance showed up on his calendar for the day in the Nuvola Maintenance module.
Staff mobile app
A housekeeper is delivering towels requested by the guest. She received a notification via the Tickets module in the Nuvola Staff Mobile App.
Guest chat
The guest uses Guest Chat to confirm to Guest Services that his towels have been delivered and ask if they can please call a taxi for him at 7pm.
Tickets
A housekeeping staff member received a recurring notification in the Nuvola Tickets module to vacuum the 3rd floor hallway.
Guest Chat
An agent is communicating with a guest via Guest Chat to schedule a taxi ride for him to the airport tomorrow morning.
Tickets
An agent receives a call from a guest requesting towels and inputs it into the Nuvola Tickets module so housekeeping is alerted to deliver the towels.
Packages
A staff member is scanning an incoming package so that its details and tracking number can be added in the Nuvola Packages module.
Tickets
Housekeeping receives a request to restock the linen closet on the 4th floor via the Nuvola Tickets module.
Housekeeping
The housekeeping manager creates the board assignments for the day using the Nuvola Housekeeping module.
Housekeeping
A housekeeping supervisor picks up a tablet to go inspect rooms using the supervisor interface of the Housekeeping module.
Housekeeping
A housekeeping supervisor picks up a tablet to go inspect rooms using the supervisor interface of the Housekeeping module.
Tickets
An engineer is repairing a washer that had a work order created for it via the Tickets module.
Maintenance
The engineering manager checks the Maintenance module to see the recurring preventative maintenance scheduled for the day and ensure he has enough staff to cover everything.
Reports & statistics
The General Manager is monitoring the activity for the day using the Reports & Statistics module and making sure there are no sensitive issues open with guests using the Glitch module.
Tickets
The Valet parking attendant received a ticket via the Nuvola Tickets module that a guest will be down in 15 minutes to pick up their car.
Tickets
The Bellman received a service request via Nuvola Tickets letting them know a guest needed their luggage brought down. They greeted the guest with their bags for their departure.
Angel guest app
The front desk agent is greeting a guest and giving her instructions on how to use Nuvola’s Guest App Angel and Nuvola Guest Chat in case she needs any assistance.
Glitch
The front desk agent is dealing with a guest complaint because two shirts got stained using the hotel’s laundry service. The agent reports this in the Glitch module and is able to resolve things by giving the guest two breakfast vouchers, which she then documents in Glitch with the cost associated.
Concierge
The concierge is using Nuvola Concierge to help the guest with his itinerary for golf, dinner, and transportation. Concierge will email the guest his itinerary using the Concierge module and send a reminder for the reservations tomorrow using Guest Chat.
Guest chat
One of the guests in the conference hall sent a text message that they needed more coffee. The hotel received it via Nuvola Guest Chat and created a ticket in Nuvola Tickets so the event coordinator could replenish their coffee.
Inspection
The Public Area attendant is doing his hourly cleaning of the lobby bathroom. He will then use Nuvola Checkpoints to scan a QR code once he is done so the property knows he completed his hourly sanitization on time.
Concierge
A guest is greeted in the Spa Lobby where the Spa Manager is confirming their appointment made via Nuvola Concierge.
Tickets
The public area attendant received a service request via the Tickets module to clean a massage room where a body oil spill happened. The Spa Manager created this ticket on their computer in the Nuvola Tickets module.
Tickets
The engineer received a work order via Nuvola Tickets that the Spa Area’s AC was not cooling properly. Once he is done, he will mark this Completed on his device so the Spa Manager is aware.
Maintenance
The second engineer is performing a routine Preventive Maintenance to the hot tub that appeared on his schedule in the Nuvola Maintenance Module.
Lost & Found
Security found a lost item by the pool and is documenting it in the Lost & Found module so it can be returned if the owner reaches out.
Inspections
The staff is using the Nuvola app to complete a pool checklist scheduled in the Nuvola Inspections module to assure cleanliness and safety for the guests.
Angel Guest App
The guest is using the Nuvola Angel app to see what time the pool closes that day.
Angel Guest App
The guest is using the Nuvola Angel app to see what time the pool closes that day.
Inspections
The public area attendant is completing the hourly cleaning of the gym. He will scan the checkpoint after so the property knows that hourly cleaning was completed on time.
Tickets
The engineer received a work order via Nuvola Tickets that one of the treadmills was not working.