Operations Studio
Operations Studio consists of solutions for payments, task management, and property management (PMS). Together, these tools enable hoteliers to manage tasks, payments, and operations more efficiently and effectively.
Unify hotel communications and operations
Whether you are a small independent hotel or a large global chain, keeping day-to-day operations running smoothly is a tedious science. To elevate service and ensure guest satisfaction, you need technology built for efficiency, accuracy, and reliability. We can help you streamline task management, property management, and payment processing, optimizing operations while improving the guest experience.
Empower your staff
Amplify productivity among your teams with task management and guest communication on the Nuvola™ platform. Accelerate staff training times and boost satisfaction with a solution created by former hoteliers who understand day-to-day hotel operations. Leverage cloud-native, tablet-friendly technology to eliminate synchronization issues and support property management on the go.
Delight your guests
Delighting guests starts during the booking process by providing a variety of payment options. But the experience on property can leave a lasting impression. Ensure a smooth check-in and check-out process and promptly respond to requests throughout the stay to ensure guest satisfaction. Use technology to free up your team for meaningful interactions.
Promote your brand
Exceed brand standards and boost customer satisfaction scores and property ratings with connected tools that enhance visibility, productivity, and accountability between your front-of-house and back-of-house teams. Manage your property with confidence and ensure teams are delivering the level of service you expect with comprehensive reports, real-time status updates, and alerts.
Optimize your property
Operations solutions are designed to help hoteliers create consistently elevated service that builds confidence among staff and guests.
Nuvola™
Simplify hotel operations and elevate service at once
Nuvola is a task management and guest engagement solution that connects teams, tasks, and guests on a single platform. Created by former hoteliers who understand the daily challenges of hospitality, the platform lets you easily assign and track tasks between teams, communicate across departments, and optimize operations while enhancing the overall guest experience. Plus, it seamlessly integrates with your PMS.
SynXis® Property Hub
Drive efficiency and simplify property management from anywhere
SynXis® Property Hub is a cloud-native PMS designed to support daily hotel operations. Using intuitive workflows, hospitality teams can complete tasks more efficiently and focus more time on creating meaningful guest interactions. Its integration with the SynXis® Central Reservation System allows you to pull from a single system of record for rates, reservations, and guest information—ensuring accuracy and reducing risk.
SynXis® Pay
Deliver a guest-centric payment experience
SynXis Pay is an agile and scalable payment solution that provides hoteliers with local preferred payment service providers and alternative payment methods via a single integration. It has an orchestration layer for intelligent payment routing. SynXis Pay integrates with SynXis Booking Engine and SynXis Voice Agent, providing a payment solution that is a win-win for guests and hotels alike.
Operations by the numbers
Operations Studio lets you exceed guest and employee expectations while doing more with less.
Of existing Nuvola customers agree that it’s easy to use*
Properties currently using SynXis Property Hub
Tickets created in Nuvola in 2023
*Source: May 2023 Nuvola Customer Survey
See what our customers have to say
We have found this tool (Nuvola) very useful regarding the collaboration among the staff. This app is friendly and easy to communicate each requirement.
– PBX Manager
User friendly, a lot of features, security and the handover part are great. The team learned it very quickly.
– Director of Front Office
Having one vendor for both the booking engine and property management system (SynXis® Property Hub) is extremely helpful when troubleshooting issues. The system is user-friendly and easy to train desk staff for day to day needs.
– Group Accommodations Facilitator
