What level of support does Sabre Hospitality provide for customers?
We enable customers to self-support with extensive eLearning courses and hundreds of knowledge base articles, along with an experienced team of account managers.
What areas of my hotel can Sabre Hospitality support?
Sabre Hospitality offers a wide range of solutions that support distribution, on-property operations, retailing, and more.
Do I need to be a SynXis Central Reservation System customer to work with Sabre Hospitality?
No. Nuvola, GDS Media, Gift Cards, and some of our Digital Marketing offerings can be purchased through Sabre Hospitality even if you are not using the SynXis Central Reservation System.
Are Sabre Hospitality products available globally?
Yes! 40% of the world’s leading hotel brands use our products. We have customers in almost every country. Our products support a wide range of languages and currencies to ensure they meet the needs of hoteliers and travelers around the globe.
I’d like to explore integrating my technology with Sabre Hospitality technology. How can I explore this?
If you are an OTA, a hotel that is currently a Sabre Hospitality customer will need to make the request on your behalf to their Sabre account manager, saying they would like to distribute on your OTA. If you are a different type of technology provider, please complete our partner form.
I am a travel agent looking to use the Sabre GDS. Where should I submit my request?
Please fill out the Contact Us form on Sabre.com and our colleagues on the GDS team will be in touch.
Where do I go to submit a GDS rate loading request?
Current customers should submit via the Rate Loading Form on our Customer Portal.
How do I submit an OTA maintenance request?
Current customers can review this article on the Customer Portal. The article features instructions on submitting an OTA maintenance request and answers to common questions.
Who do I contact for my support request?
Current customers can review this article on the Customer Portal that outlines common scenarios where you should contact your Sabre Account Manager. If your scenario isn’t listed, then we encourage you to open a case with the Customer Care helpdesk.
I lost my password or am unable to retrieve my credentials. How do I reset my account?
Current customers with portal access:
Users can review this article explaining the user access reset procedure.
For customers with no portal access:
· Chain and Property Administrators (if no higher role available at the property) are responsible for all User Maintenance and Access-related requests. This covers User Creation, Access Assignment, User Reactivation/Deactivation and Password Reset. If you forgot your security questions, please contact your Chain or Property Administrator.
· For Chain or Property Administrator user’s password resets, please call Customer Care directly.
