Resources for hoteliers

Articles

Customer Success

Videos

Hotelier customer success case studies

Where Heritage Meets Hospitality Retail: Botanic Sanctuary Drives Growth with Gift Cards & Vouchers

By offering curated digital gift cards and experience vouchers, the luxury property adds new value for guests and a new revenue stream for the business.

How OUTRIGGER is redefining the beachfront experience with SynXis Retailing

From bundled experiences to all-inclusive dining, OUTRIGGER Resorts & Hotels are unlocking new revenue and enhancing the guest journey with Hospitality Solutions’ SynXis Retailing solution.
How Frasers Hospitality Transformed Serviced Living into Revenue-Driving Lifestyle Stays

A case study on how a serviced apartment brand unlocked new revenue growth by elevating everyday services into personalized offerings.
How Marc & Rose Hospitality scaled guest offerings and revenue with a smarter retailing strategy

Learn how Marc & Rose Hospitality transformed its ancillary sales with SynXis Retailing, unlocking new revenue from spa passes, cabanas, and more.

Latest content

Articles

Educational articles for hoteliers

The role of gift card solutions in hotel revenue growth

Unlock untapped revenue potential with a hotel gift card solution that works for both guests and businesses. From digital convenience to corporate bundles, the right strategy transforms gift cards into a powerful growth engine.

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Videos

Educational videos for hoteliers

SynXis® Retailing Overview | Drive Hotel Revenue with Personalized Guest Experiences

Go beyond filling rooms and create unforgettable guest experiences with SynXis® Retailing from Hospitality Solutions. This powerful platform helps you deliver the personalized service travelers expect while unlocking new revenue opportunities for your property. With SynXis Retailing, you can market and sell an endless variety of add-ons including experiences, merchandise, policies, and spaces unique to your brand. From curated packages to exclusive amenities, you can enhance your property’s value while driving total revenue.

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Latest News

Keep up with the latest news for hoteliers

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FAQs

Frequently asked questions

We enable customers to self-support with extensive eLearning courses and hundreds of knowledge base articles, along with an experienced team of account managers.

Hospitality Solutions offers a wide range of solutions that support distribution, on-property operations, retailing, and more.

No. Nuvola, GDS Media, Gift Cards, and some of our Digital Marketing offerings can be purchased through Hospitality Solutions even if you are not using the SynXis Central Reservation System.

Yes! 40% of the world’s leading hotel brands use our products. We have customers in almost every country. Our products support a wide range of languages and currencies to ensure they meet the needs of hoteliers and travelers around the globe.

If you are an OTA, a hotel that is currently a Hospitality Solutions customer will need to make the request on your behalf to their Hospitality Solutions account manager, saying they would like to distribute on your OTA. If you are a different type of technology provider, please complete our partner form.

Please fill out the Contact Us form on Sabre.com and our colleagues on the GDS team will be in touch.

Current customers should submit via the Rate Loading Form on our Customer Portal.

Current customers can review this article on the Customer Portal. The article features instructions on submitting an OTA maintenance request and answers to common questions.

Current customers can review this article on the Customer Portal that outlines common scenarios where you should contact your Hospitality Solutions Account Manager. If your scenario isn’t listed, then we encourage you to open a case with the Customer Care helpdesk.

Current customers with portal access:

Users can review this article explaining the user access reset procedure.

For customers with no portal access:

· Chain and Property Administrators (if no higher role available at the property) are responsible for all User Maintenance and Access-related requests. This covers User Creation, Access Assignment, User Reactivation/Deactivation and Password Reset. If you forgot your security questions, please contact your Chain or Property Administrator.

· For Chain or Property Administrator user’s password resets, please call Customer Care directly.

Resources for hoteliers

Hotelier customer success case studies

Where Heritage Meets Hospitality Retail: Botanic Sanctuary Drives Growth with Gift Cards & Vouchers

How OUTRIGGER is redefining the beachfront experience with SynXis Retailing

How Frasers Hospitality Transformed Serviced Living into Revenue-Driving Lifestyle Stays

How Marc & Rose Hospitality scaled guest offerings and revenue with a smarter retailing strategy

Maximizing Hotel Revenue

Latest content

The role of gift card solutions in hotel revenue growth

A strategic budgeting guide for hotelier growth in 2026

Creative ways hotels are using gift cards and retailing in 2025

Educational articles for hoteliers

The role of gift card solutions in hotel revenue growth

A strategic budgeting guide for hotelier growth in 2026

Creative ways hotels are using gift cards and retailing in 2025

How to maximize hotel revenue streams with gift card solutions

Educational videos for hoteliers

SynXis® Retailing Overview | Drive Hotel Revenue with Personalized Guest Experiences

Transform Your Hotel’s Direct Bookings with SynXis® Booking Engine

Convert Browsers into Bookers with SynXis Concierge.AI

How to Increase Hotel Revenue with Hotel Marketing Insights and Trends

Keep up with the latest news for hoteliers

TPG Completes Acquisition of Hospitality Solutions Business from Sabre

SynXis Concierge.AI Supercharges Direct Bookings and Guest Engagement with Generative AI

Sabre Hospitality partners with Golden Chain to increase revenue and drive sustainability by providing digital gift cards

Frequently asked questions

What level of support does Hospitality Solutions provide for customers?

What areas of my hotel can Hospitality Solutions support?

Do I need to be a SynXis Central Reservation System customer to work with Hospitality Solutions?

Are Hospitality Solutions products available globally?

I’d like to explore integrating my technology with Hospitality Solutions technology. How can I explore this?

I am a travel agent looking to use the Sabre GDS. Where should I submit my request?

Where do I go to submit a GDS rate loading request?

How do I submit an OTA maintenance request?

Who do I contact for my support request?

I lost my password or am unable to retrieve my credentials. How do I reset my account?

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