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SynXis^® Voice Agent

Guests who call hotel reservation lines are often far into the research process, making it essential to provide high-quality support that encourages booking. SynXis® Voice Agent is a hotel call center solution that helps you encourage high-value bookings, deliver great guest experiences, and drive call center conversions.

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Designed to boost conversions over your direct channel

Traditional front desk call center software can often be disconnected, resulting in lengthy call times, clunky user experience, and increased difficulty cross-selling or up-selling guests. SynXis Voice Agent from Hospitality Solutions is an intuitive, guest-centric call center tool that guides agents through the conversational flow of making a voice reservation, increasing conversion and cross-selling opportunities while minimizing call time.

Intuitive UI

SynXis Voice Agent is easy to use. In most cases, agents can learn how to use the hotel call center solution in just two hours.

CRS integration

Agents can seamlessly access all rates, inventory, and profile data via a single system of record with the SynXis^® Central Reservation System.

Payment processing

Capture revenue from new bookings and upsells easily with SynXis Pay (hyperlink) which provides intelligent payment routing and a wide range of payment methods.

Loyalty program integration

Deliver personalized experiences and encourage repeat business and enrollment in your hotel’s rewards program with CRM integration.

Move past the capabilities of a traditional call center tool

Without the right hospitality call center software, hoteliers run the risk of delivering average guest experiences and losing incremental revenue. SynXis Voice Agent is a call handling tool optimized for conversion. The hotel call center solution complements the SynXis Central Reservation System to give hoteliers easy access to hotel content and ancillary services, helping agents drive cross-selling options in an easy and intuitive way.

Guide third-party call center agents or on-property reservation departments through the conversational flow of a voice reservation with intuitive, guest-centric software. Increase conversions and cross-selling opportunities while minimizing call times by 20%.

Easily access and offer an endless array of additional revenue opportunities by integrating SynXis^® Retail Studio. Cross-sell and up-sell experiences, goods, policies, and services to delight guests while growing total revenue.

Seamlessly access information on rates, inventory, and profile data in real time. Offer personalized experiences to your most valuable customers and drive repeat business and high-quality revenue across your portfolio with reliable call center technology and CRM integration.

Assist guests, travel agents, and corporate clients all over the world from a single interface. Give agents information in their preferred language and format with a consumer-grade interface available in multiple languages. Train new users more efficiently with intuitive design, cutting training time from days to hours.