Success Studio
Success is a collection of services for Hospitality Solutions customers to access expert hospitality support and gain the tools to elevate your performance with the SynXis® platform and products. Whether you’re looking for “do it yourself, digital-only” assistance or a full-service approach, we have a wide range of options to help you achieve your goals. To learn more, reach out to your Hospitality Solutions account manager or sales rep.
The right support at the right time
As your business evolves, so does the level of support you need. Success is filled with support services for hotels designed by a partner who truly understands your business. Whether you are just getting started or are looking for ways to optimize how you use SynXis, leveraging Hospitality Solutions’ professional services for hotels is a proven way to get the same level of hospitality and support as your guests at every stage of your journey.
Build a strong foundation
If you are deploying SynXis for the first time, get the implementation support you need to meet your desired launch date and build a foundation for success with Hospitality Solutions’ Implementation, Training, Consulting, and Professional Services. Then, you can easily extend your global reach and support more guests with Reservation Services agents who have the experience and tools to provide positive guest interactions.
Stay flexible and adapt quickly
Scale your solutions and strategies post-activation with the support of expert consultants. Rather than spending time testing and learning on your own, leverage Hospitality Solutions’ experience, insights, and training to ensure efficient and effective execution as your business evolves. Implement our Reservation Services to scale your team for seasonality instead of worrying about agent turnover and fluctuating capacity.
Outpace your competition
Backed by experts who are fully invested in your success, you can continuously optimize how you use the SynXis platform. Engage the Training team to lay a solid foundation for your staff, ensuring they work efficiently and error-free. Connect with the Consulting team to learn how to level-up your performance and stay ahead of competitors.
Success solutions built for any need
Success is made up of Hospitality Solutions professional services for hotels, including customer care, hotel reservation services, and hospitality support solutions.
Customer Care
Access around-the-clock answers and assistance
All customers receive 24/7 Customer Care free of charge. This includes the ability to find answers to common questions in our self-service knowledge library, access to help pages for quick reference in our applications, as well as using Hospitality Solutions’ Community Portal to open a case for our team to investigate. For critical connectivity issues, customers can speak to a live agent.
Reservation Services
Expand your sales force and increase conversions
Reservation Services lets you add highly skilled associates to your sales force. These agents offer prompt and attentive interactions designed to increase conversions. With 24/7 coverage, support in 12 languages, and over 2 million calls processed annually, Reservation Services helps you amplify your reach to more potential guests while staying flexible with the needs of your business. Agents can focus on converting callers into guests, while on-property staff can focus on hotel service management and the needs of current guests, ensuring higher satisfaction.
Onboarding & Professional Services
Drive success with insights from highly experienced consultants
Whether you are onboarding to SynXis or activating a new channel across your hotel portfolio, you may want some help from system experts. We have experts in online travel agencies (OTAs), global distribution systems (GDSs), SynXis® Booking Engine, and third-party integration available to help. We put training in your hands with SHU—our on-demand eLearning platform with content curated by role. Plus, Customer Success and Consulting Services can help you build a distribution strategy that utilizes the functionality to its fullest to help you maximize revenue.
A little help from Success goes a long way
Hospitality Solutions support solutions are designed to maximize your outcomes while minimizing the time and effort you need to invest. By working with our experts, you can unlock more opportunities faster.
Calls supported by Hospitality Solutions Reservation Services annually
On-time delivery rate as a result of Hospitality Solutions support services for hotels and guided implementation processes
On-demand eLearning, role-based education, and hundreds of knowledge base articles for self-guided learning anytime
See what our customers have to say
The Hospitality Solutions Portal and SHU (eLearning) is very useful with great information.
– Manager of Distribution Services
In addition to unmatched system performance, the service, knowledge base, and professionalism of all points of contact at Hospitality Solutions instills confidence and a positive symbiotic relationship.
– Corporate Director of Revenue Management
