Onboarding & Professional Services
Technology plays a critical role in a hotel’s success. To get the highest return on your technology investment, you need a partner that provides expert onboarding, training, and hospitality consulting services to guide you every step of the way. With Hospitality Solutions Implementation, Training, Consulting, and Professional Services, you can benefit from the insights of a highly experienced team and get the support you need.
Various support services to meet your needs
In a complex technical environment, hoteliers need a trusted business partner that can provide service and support that evolves with the business. With Hospitality Solutions Implementation, Training, Consulting, and Professional Services, you can choose from a wide range of options including implementation support, channel health checks, training, and full-service consulting—all from a partner who truly understands your industry. Hospitality Solutions and platform experts can examine every aspect of your business and determine the best solutions to help you achieve your revenue goals.
Onboarding
Hospitality Solutions team of Implementation managers guide customers through onboarding, property, and channel activations using a proven project management methodology while keeping the customer’s goals and deadlines front of mind. We provide access to systems, the customer portal, and education, map the customer onboarding tasks and timelines, and coordinate channel activations for the distribution channels (OTA, GDS, Voice, SBE) and third-party integrations (PMS, RMS, CRM).
Instructor-led training
Opt for customized training services tailored to your business goals, distribution strategy, and audience. Training can be onsite or virtual and will be focused on the agreed scope—whether that be for a specific channel, for a wider scope up to full platform adoption, or for refresher support in times of turnover. Sessions include both interactive and practical build exercises intended to boost learner confidence and allow the facilitator to validate learning transfer. Training can also be supplemented with follow-up Q&A sessions.
Distribution support services
Expand your existing resource capacity with distribution services for hire. Choose from extended engagements or short-term outsourcing to accommodate any temporary needs without getting locked in to a long-term commitment. Gain channel-specific expertise to expedite builds or strategy updates. Unlock efficiency with expert implementation of chain-level GDS distribution and audit your OTA channels to ensure you aren’t missing out on bookings.
Booking engine services
Ensure brand consistency with booking engine theme setup, customization to match your website, seasonal promotion graphic design, or HTML email template design. Receive assistance with tracking code implementation or analytics and leverage data to make better decisions.
Consulting
Our industry experts can help you optimize use of the SynXis® platform, whether that be to consult on integrations or take advantage of under-utilized functionality. Backed by our team’s expertise and support, you can increase conversion to outperform your competitors, improve KPIs, and gain operational efficiency.
Partner with experts in hospitality technology
With Hospitality Solutions, you aren’t just getting hotel technology—you’re getting a trusted partner who can help you outperform competition by optimizing how you use the SynXis® platform and products, leveraging a team of industry and product experts, improving KPI performance, and unlocking operational efficiencies.
Achieve your strategy goals with various support services
Choose from a variety of onboarding and professional services to develop a plan that’s right for your business. Take advantage of our in-depth knowledge of SynXis® applications, distribution channels, and commonly integrated systems including PMS, RMS, and CRM.
Continuously improve with a plan that works for you
Monitor the success of your solution and proactively make updates with Hospitality Solutions health checks. Get personalized consulting to meet your unique needs and discover your full potential with full-service consulting.
Strive for success with a trusted partner
To supplement training, Hospitality Solutions offers 24/7/365 online support and self-service, hundreds of knowledge base articles, post-activation monitoring, phone and chat access, tiered support levels, and global locations with support in nine languages.
Customers count on Hospitality Solutions to get results
On-time delivery rate with Hospitality Solutions support and guided implementation processes
Global locations supporting 9 languages to better serve more customers around the world
Global CSAT Score from 2023 Customer Care Survey
Recovered customer revenue in 2022 with proactive monitoring post-activation